heybajy Privacy Policy

1. Introduction

heybajy is a trusted online gaming and betting platform that provides services entirely in Bengali for users in Bangladesh. We place the highest priority on protecting the privacy of our users.

The purpose of this privacy policy is to clearly inform you of how heybajy collects your personal information, why it is collected, how it is used, and how it is kept secure. We believe that transparency and honesty regarding information are the foundation of a long-term relationship of trust.

This policy should be read together with heybajy's Terms and Conditions and Responsible Gaming policy. If you have any questions, please contact us via our 24/7 live chat support or by email.

2. What Information We Collect

heybajy collects two types of information — what you provide directly and what is collected automatically through your use of the service.

2.1 Information You Provide Directly

2.2 Automatically Collected Information

3. How We Use Your Information

heybajy uses your information only for lawful and necessary purposes. All purposes for use are clearly stated below:

3.1 Account Management and Service Delivery

Your information is used to create and manage your account, complete the login process, process transactions, and fulfill your requests.

3.2 Identity Verification (KYC)

We carry out a KYC (Know Your Customer) process to prevent money laundering and confirm user identity in accordance with international standards. Your identity documents are verified as part of this process.

3.3 Security and Fraud Prevention

Your information is analyzed to detect suspicious activity, ensure account security, and maintain the safety of the platform.

3.4 Customer Support

To resolve your issues, handle complaints, and provide better service, the live chat support team may access your relevant information.

3.5 Responsible Gaming Monitoring

We analyze playing patterns to identify potentially problematic behavior and intervene when necessary, which is part of our Responsible Gaming policy.

3.6 Communication and Notifications

We will contact you to keep you informed about important account updates, transaction confirmations, bonus offers, and platform changes.

4. Information Storage and Security

heybajy applies industry-standard security measures to keep your information safe. Our security framework operates in the following ways:

4.1 Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, certain information may need to be retained for a period of time for legal and regulatory reasons. Once that period has passed, your information is securely deleted.

5. Sharing Information with Third Parties

heybajy never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Partners

Trusted third parties that assist in operating our platform, such as payment processors (bKash, Nagad, Rocket), technology service providers, and game software suppliers, may receive limited information necessary to carry out their operations. Strict data protection agreements are in place with these partners.

5.2 Legal Obligations

We may be legally required to provide information to authorities as part of a court order, government directive, or legal process.

5.3 Business Transfers

In the event of a business merger or acquisition, user information may be included. In such a situation, this privacy policy will continue to apply and you will be notified in advance.

6. Cookies and Tracking Technologies

Cookies and similar technologies are used on the heybajy website. These improve your browsing experience and ensure the functionality of the platform.

6.1 Types of Cookies

6.2 Cookie Controls

Cookies can be managed through your browser settings. However, disabling essential cookies may cause difficulties in using some features of the platform.

7. User Rights

You have the following rights regarding your personal information:

7.1 Right to Know

You may find out at any time what information heybajy holds about you and for what purpose it is being used. To make this request, contact the support team.

7.2 Right to Correction

If there is any error or incompleteness in your information, you may request a correction. This can be done through account settings or via support.

7.3 Right to Account Deletion

You may request that your account be closed and your information deleted. However, certain information may need to be retained for a specific period for legal reasons.

7.4 Right to Data Portability

You may request a copy of your personal information in a structured format.

7.5 Right to Object to Processing

You have the right to object to the processing of your information for certain purposes, particularly in the case of marketing communications.

8. Protection of Minors

heybajy provides services only to those aged 21 or over. We do not knowingly collect or store the personal information of any minor.

During the registration process we take steps to verify age. If a user is suspected of being a minor, we immediately suspend their account and securely delete any information collected.

If you believe that a minor has registered on heybajy, please notify us immediately at [email protected].

9. Changes to the Privacy Policy

heybajy may update this privacy policy from time to time. Reasons for changes may include the launch of new services, technological changes, or alignment with applicable regulations.

9.1 Notification of Changes

For significant changes, we will notify you in the following ways:

• Displaying a clear notice when you access the platform.
• Sending a notification to your registered email address.
• Updating the "Last Updated" date at the top of this page.

Continued use of the platform after changes have been made will be considered as your acceptance of the updated privacy policy.

9.2 Previous Versions

If you need a previous version of this policy, please contact our support team.

10. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. The heybajy data protection team will process your request promptly.